Realtime Cobrowse Can Now Include an IFrame

Posted on November 16, 2017
Cobrowsing sessions cannot include an iframe - until now. This dated belief has prevented many businesses from jumping into visual engagement. Many customers are, therefore, unable to have the improved customer experience that cobrowsing can provide.  Recursive Labs is excited to announce th […]

Posted In: Browser, Cobrowse, Cobrowsing, customer experience, image-based, Realtime, Security, visual engagement

5 Customer Experience Trends You Better Nail in 2018

Posted on November 2, 2017
Today’s customers live in a world of 24/7 access to everything. The Internet has provided more options than ever before. As a result, brands are left fighting for their attention, desperately trying to stand out in a crowded marketplace. This is the Era of the Customer. Standing out is not a […]

Posted In: customer experience, visual engagement, today's customers, micro-moments

5 Requirements to Reach Today's Customers

Posted on October 26, 2017
Meeting new and evolving customer demands can seem daunting. Luckily, tools for reaching and interacting with customers have also changed and evolved. By reframing some business characteristics and using new tools, companies can easily adopt the new customer mindset and meet new demands. In […]

Posted In: Cobrowse, visual engagement, today's customers

Who Are Today's Customers?

Posted on October 18, 2017
Running a business has changed dramatically as a result of the Internet. Now, employees have new tools and communication methods that make conducting business more efficient and more complex. Additionally, customer characteristics and expectations have changed substantially. From independent […]

Posted In: Cobrowse, visual engagement, today's customers

4 Customer Demands You Must Address

Posted on October 11, 2017
The Internet has dramatically changed the way business is conducted. In addition to new tools and communication methods for running a business, customers’ expectations, behaviors, and characteristics have changed substantially. Today’s customers have changed buying and support processes by v […]

Posted In: customer experience, Uncategorized, visual engagement

Making the Case for Automation in Customer Service

Posted on October 4, 2017
Today’s customers have a variety of new and changing expectations. However, one fact has remained the same: when a customer contacts an organization, they want to access the information or service they need, quickly and easily. When customer service systems and processes have been intelligen […]

Posted In: chatbot, customer experience, Uncategorized, visual engagement

Chatbots Are Important For Customer Experience

Posted on September 27, 2017
Imagine you are making an online purchase, but your credit card will not work. You call your bank and are put on a long hold. When you finally get ahold of an agent, they tell you the purchase was flagged and request your permission to remove the flag. After giving permission, you have to go […]

Posted In: chatbot, customer experience, Uncategorized, visual engagement

Video-Based Support is the Simplest Customer Support Tool You Are Not Using

Posted on September 20, 2017
Video-based support is a new and rising tool that enhances contact center and agent success. While adoption is growing and predicted to sore in the next few years, many companies have yet to take the steps necessary to adopt this model. Those companies will be left in the dust as their compe […]

Posted In: chatbot, customer experience, Uncategorized, video, video / voice chat, visual engagement

What's the Deal with Chatbots?

Posted on September 14, 2017
Chatbots allow for communication with a company or a person digitally, usually via text or messaging apps. As opposed to a live chat which is powered by a customer service representative or agent, a chatbot is powered by rules and sometimes artificial intelligence. Chatbots could be used in […]

Posted In: chatbot, customer experience, Uncategorized, visual engagement

3 Personality Traits Your Chatbot Needs to Have

Posted on September 6, 2017
There is no doubt that the Internet has changed businesses and their customers. Today’s customers independently seek out new and more information, are constantly connected, and look to brands for personal interaction. Brands must change to keep up. To do so at scale, businesses are exploring […]

Posted In: chatbot, customer experience, Uncategorized, visual engagement